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B2B sales lead generation gets a boost from chatbots

Filling out an online form is about as exciting as watching paint dry, yet they’re a standard B2B sales lead generation tactic for many B2B businesses. In essence their success depends on the willingness of people to spend time filling in blanks in order to receive something they perceive as valuable, whether that’s an article, a white paper, or an online tutorial.

A more modern and effective inbound marketing alternative is a chatbot. Chatbots boost B2B sales lead generation and they are a quick and easy way to start a conversation with very little effort required from your target.

Bots have been proliferating on websites for not only customer support, but also for sales lead generation.  They are easy to use, and can be entertaining too. Having somebody waiting for you to answer is surprisingly compelling. Without even knowing why, users find themselves slipping down the conversion funnel, quickly getting the information they need without having to look for it. Instead, they are treated to the much more fun experience of a simple interactive conversation.

Chatbots and B2B sales lead generation

Most of us have had a chatbot experience before, but if you haven’t, here’s how it works for B2B sales lead generation.

You head to a website and a chatbot pops up on screen, introducing their virtual self. They should also ask you for your name, so they can continue the conversation in a more personal way. To avoid any confusion, at some point early in the exchange they should clarify that they are not a human, but are in fact a bot.

Using a series of AI-powered questions they get to the heart of the matter, and find out what it is you are looking for. They should be able to get it for you in a nanosecond, after asking for a few more details, like your email address so they can follow up. In some cases they might pass the person along to a real, live human to assist.

This interaction should be as pain-free as possible, so a good script is a must. If you need help writing natural-sounding language, check out any of the numerous tutorials that exist. A few helpful tips include:

  • Keep the messages short
  • Avoid slipping into a monologue
  • The bot shouldn’t post more than three messages in a row before waiting for an answer
  • Leverage GIFs, emojis and videos to up the fun factor

If a customer leaves a conversation, the bot can leverage the information it gathered the last time and use it to personalize the next interaction and continue where they left off.

Don’t let hot sales leads cool down

Having a bot is a great investment for any B2B business with a website, but the follow-up is even more critical. A study showed that the faster the response time, the better the odds of contacting the sales lead. In fact, it found that the odds of making contact with a new lead are extremely high within five minutes but drop off dramatically as the minutes tick by. Specifically a sales rep is 100x less likely to make contact if the first call is made 30 minutes after submission. The goal is to respond immediately and persistently to sales leads.

According to the Harvard Business Review, an audit of companies demonstrated the extremely short life of online leads and found that about half of all online leads were followed up only after 24 hours, or never followed up at all! What may well have been a hot lead may turn into a frosty reception for the salesperson making the call a whole day after the lead, if not later. When you’re paying mightily for each lead, that’s a big, fat waste.

So ensure your sales team reacts to a bot-generated sales lead with just as much speed and enthusiasm as your bot did in the first place. Or, consider your bot all for naught!

Find out how 360 Leads can help your business with a B2B sales lead generation campaign, whether that’s with a chat bot or not. Contact us today!

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B2B Lead Generation Insights and Ideas

A TV appearance can help with sales leads

Think of how much it costs to buy a television ad to help you generate sales leads, and consider that, with a little tactical manoeuvring, you can get even better exposure on television without paying a dime.

Not only do you save loads of money on advertising, but a single TV appearance can lead to new business or a partnership. Plus, it’s great inbound marketing that could drive qualified sales leads, depending on the topic and your appearance. Most importantly, you are building expertise and authority in your subject matter and that can generate more appearances and a higher profile, for you and your B2B company.

While television producers have regular guests and columnists they rely on for news, business or health coverage, as a B2B business leader, you have very specific knowledge of something most people do not.

When breaking news happens in your industry you want to be the person ‘chase producers’ think of when they are madly trying to line up guest to provide commentary. You want to get on their radar before the news story happens, so they will think of you when it does. In this case, it helps to be a regular contributor to public discussions around topics you are expert in.

When a news story breaks, news producers do what they do: they google to see what hot takes there are on the topic, and they’ll check you out – on LinkedIn, Twitter, your company website or any other platform – to ensure you’re the ideal guest who will enliven and engage their audience. Because you are being vetted without your knowledge, it’s smart to Google yourself on a regular basis to see what comes up and how your expertise is showcased.

Reach out as part of your sales leads strategy

A more direct route is to find the producers at your favourite network shows, where you would love to be a guest, and send them a commentary on a breaking news item that you have special knowledge of. If you are writing a company blog, you’re in a great position to get noticed. Jump on any news opportunity to comment and draft a compelling piece that provides your learned perspective on the issue at hand. Think of this as auditioning for a spot on their show. The next time that topic is a hot issue, they will remember your expertise and call you in for comment.

What’s next

Once you have a track record of posts on your company blog, seek out other publishing opportunities to spread your name and boost your credibility. If you come up frequently in searches on certain topics, and if you are published on widely read blogs or national websites, you stand a very good chance of being called up to the big leagues: a network TV show.

Becoming the go-to person on a given topic takes perseverance and patience. Her are a few pointers on how to do it slowly but strategically as part of an overall lead generation campaign:

  • Cultivate trusted relationships with journalists and producers by showing an interest in their articles or shows.
  • Give them exclusives once in awhile to build trust and rapport.
  • Be persistent and patient. Set a goal each week, to post a blog, or be mentioned in another industry blog.
  • Always send out your best work. If you need an editor or proof-reader, make sure everything you write gets read by at least one other person. If your style is drab, think about getting writing lessons.

With persistence, solid media relationships and ensuring your voice is “out there” where the important conversations are happening, you will stand a much better chance of getting on television. It’s a repeatable process since producers are ecstatic to have found an expert and will have you on repeatedly, and it has potentially great value for your business! What could be better. Go forth and put yourself out there as a ‘thought leader’ or ‘subject matter expert’, you’ve got nothing to lose and everything to gain. Need some help, give us a shout.